Saturday, August 4, 2012

A Common Complaint

The most common complaint those of us in the restaurant business have is simple- guests who have a reservation, don't show and don't call to let you know. Last night's no show was hostile when called if they planned on arriving. Yes, it's one reason why we get a phone number.

Several businesses work on appointments/reservations. A hairdresser who has a client who doesn't show might not be able to fill that time slot and losses financially. A restaurant is the same. And unlike your doctor or dentist who will charge you or your insurance for a no show restaurants, hairdressers, massage therapists and many others have just got to hope that someone last minute calls or shows up to fill the gap.

PLEASE- if you are not going to make it, call and cancel as soon as you know. We all thank you for doing so. Be well and dine well.

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